Exchange & Returns
To return Products we invite you to send an e-mail to email@example.com and call Customer Care with a valid & genuine Reason for Return & Exchange before shipping your return package to us, in order to receive the return code / Credit code.
Reasons for Exchange/Return
1. Not for me - not true to size
- too big
- too small
2. Do not like the quality
3. An Exchange request
4. Wrong size or colour received
5. Received damaged product
Please note that you will be responsible for all returning costs and charges and also for all risks for loss or damages of the Products. The return right - besides compliance with the terms and procedures described at paragraph above - shall be deemed correctly exercised once the following conditions have been fully met:
** Please note we will provide you the credit note for product exchange which will be valid for 365 days.
- The return right will be exercised within the same time frame by sending an e-mail to firstname.lastname@example.org and a call to customer care with the Reason for Return/ Exchange; confirmed by registered letter to be sent within the following forty eight (48) hours; Email Customer Care and submit the Return/Exchange Reason within 48 hrs of receiving the receipt of the Products purchased on RockNShop.com with a registered letter addressed to RockNShop, 69/1A, Najafgarh Road, Moti Nagar, New Delhi-110015 India.
- The Products must not have been used, worn, washed or damaged;
- The identification tag must still be attached to the Products with the disposable seal;
- The Products must be returned, complete and unused, in their original packaging;
- Returned Products must be shipped back to the RockNShop with a sole despatch within ten (10) working days from the date of receipt of the Products.
- No return or exchange on sale products or on promotional campaigns.
Once we receive the return we will verify if the return or exchange falls under the RocknShop standards of returns & exchanges.
Customer care will notify you by email and phone call confirming the above, if your exchange has been accepted a credit code will be issued and emailed to you, which will be valid for 365 days on RocknShop.com