Help

FAQ

Do I need to set up an account to place an order?

  • You need to register and create account at RockNShop for placing any order.
  • Register with us and you'll be able to enjoy the following benefits.
  • Track your orders and review past purchases.
  • Request a return or exchange directly from your account.
  • Add sold out items and products you love to your Wish List.
  • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook.
  • Save your address and card details so you can shop even quicker next time

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy in full.

I've forgotten my password. What should I do?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

What payment methods does RockNShop accept and is it safe to use my credit card online?

We accept all credit, debit cards, net banking option. All payments are processed through a secure checkout system.

Does RockNShop ship to multiple addresses?

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

Can I change or amend my order once it has been placed?

Before your purchases have been prepared for dispatch we can cancel an item, change the size or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care.

Can I change my shipping address after my order has been dispatched?

Once your order has been dispatched, we are unable to redirect your delivery to another address. To avoid any delays receiving your order, we suggest that you provide a suitable shipping address for the specified delivery times.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your airway bill number to track your package. If you have registered, you can also follow the progress of your delivery by signing into your account and selecting My Account followed by Order Status.

Does RockNShop have seasonal sales?

RockNShop offers seasonal sales twice a year. Register for email updates to be notified when our sale starts, and when we offer further reductions or Flash sales.