- - What Data do we collect from you and how?
- - What about Cookies?
- - How your Data may be used, including anyone it might be shared with
- - Direct Marketing opt-in and opt-out provisions
- - How you can access and if necessary, change the Data ROCKNSHOP maintains
- - Retention of Data
- - Where and how to ask questions or file complaints
WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
ROCKNSHOP collects personal information in several ways when you place an order, buy a gift voucher for a friend or register for a service offered by ROCKNSHOP. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.
Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.
Users of ROCKNSHOP TV will only have their name and email address processed in order to provide the service and respond to any complaints or otherwise where required by law on in connection with any legal proceedings or dispute.
In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by ROCKNSHOP for training purposes so we can enhance the service we provide. To receive a copy of your chat conversation simply request this when exiting Live Chat or contact our customer care team by emailing firstname.lastname@example.org.
WHAT ABOUT COOKIES?
There are four types of cookies:
Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists
Website analytics cookies
We use these cookies to measure and analyse how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies
When browsing or shopping online, the website will remember preferences you make (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies
These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.
By using our website you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.
HOW YOUR DATA MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
ROCKNSHOP may use your Data for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your Data to fulfill and deliver your orders and manage your account. Data that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your Data may be transferred (within or outside Hong Kong) with the following parties:
- other trading divisions within THE ROCKNSHOP GROUP Limited;
- our servers located in the European Union for storage and backup;
- where there is a legal obligation to do so, to any relevant government, judicial and regulatory body; and
- Third Party Service Providers as detailed below
We may also use your Data to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your Data to third party marketing companies.
We do collate information about site traffic, sales, wish lists, and other commercial information which we may pass on to third parties but this information does not include any Data which can identify you personally.
Finally, we may use your Data for our internal and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.
From time to time ROCKNSHOP may employ third party business partners to collect personal information on ROCKNSHOP's behalf. ROCKNSHOP may also share your data with third party business partners to provide you with targeted advertising. In such cases, these third parties will be subject to confidentiality agreements and instructed by ROCKNSHOP to comply with applicable data protection law.
DIRECT MARKETING OPT-IN AND OPT-OUT PROVISION
We intend to use your Data in direct marketing and we may not so use your Data unless we have received your consent (which includes an indication of no objection). We would like to use the Data in our records including your name, [phone number, email and/or correspondence address ] to send you marketing materials. When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you Email and direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about clothing, shoes, bags and accessories offered by ROCKNSHOP and our subsidiaries, or products and services offered by our selected business partners.
Marketing communications you subscribe to will only be sent by The ROCKNSHOP Group Limited.
At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the indications in the e-mail. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a ROCKNSHOP.COM customer care representative on +91-8377004243 or by email at email@example.com.
HOW YOU CAN ACCESS AND IF NECESSARY, CHANGE THE DATA ROCKNSHOP MAINTAINS
If for any reason you are concerned that the Data held by ROCKNSHOP is not correct, please visit the website and, after logging into the site using the "Sign In" menu on the home page, your Data will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department, may access your Data from the website using your password and User ID. Your Data may be changed online within My Details, Shipping Details, and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at firstname.lastname@example.org and we will amend your Data.
RETENTION OF DATA
We will not keep your Data longer than is necessary for fulfillment of the purposes specified above for which they are, or are to be, used. Data provided by you is retained if the purpose for which the Data was collected still exists, it is so required by law, statute or regulation, or it is in the public interest.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS